Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

AVII0003 Mapping and Delivery Guide
Advise on major services and attractions at aviation destinations

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency AVII0003 - Advise on major services and attractions at aviation destinations
Description
Employability Skills
Learning Outcomes and Application This unit involves the skills and knowledge required to advise on major services and attractions at aviation destinations.It includes researching information about airline destinations and responding to requests for information about airline destinations.This unit addresses aviation technical skill requirements (physical, mental and task-management abilities) related to customer service duties of ground operations personnel and contributes to safe and effective performance in complex aviation operational environments.Operations are conducted as part of recreational, commercial and military aircraft activities across a variety of operational contexts within the Australian aviation industry.Work is performed independently or under limited supervision as a single operator or within a team environment.No licensing, legislative, regulatory or certification requirements are applicable to this unit at time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field I – Customer Service
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Research information about airline destinations
  • Appropriate sources of information about airline destinations for relevant routes are identified
       
Element: Reference material is accessed from identified sources and organised in a form suitable for use when responding to passenger requests on aspects of airline destinations in accordance with customer expectations
       
Element: Appropriate persons are consulted for advice and assistance in researching information about airline destinations
       
Element: Respond to requests for information about airline destinations
  • Requests for information about airline destinations are courteously received and interpreted
       
Element: Accurate, current and relevant information about airline destinations is provided at a level and depth appropriate to passenger needs
       
Element: Where a response cannot be immediately provided to passenger requests, assistance and advice is sought from appropriate airline personnel or passenger is courteously referred to appropriate sources where they may be able to obtain the required information
       
Element: Information is presented in a manner that shows sensitivity to both host and visiting cultures
       

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Appropriate sources of information about airline destinations for relevant routes are identified 
 
 
Requests for information about airline destinations are courteously received and interpreted 
 
 
 

Forms

Assessment Cover Sheet

AVII0003 - Advise on major services and attractions at aviation destinations
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

AVII0003 - Advise on major services and attractions at aviation destinations

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: